At Oscar Market, your satisfaction means everything to us. We aim to deliver the best quality products and service every time, but we also understand that sometimes, things might not go as expected. That’s why we’ve designed a clear and fair returns and refunds policy to make your experience worry-free.
If for any reason you’re not completely happy with your purchase, you’re welcome to return the item and request a refund, an exchange, or store credit. To proceed, we kindly ask that you present your original receipt. Refund requests must be made within 14 days of the purchase date.
For fresh and frozen items, we care about your safety and food quality. That’s why these products can only be returned within 24 hours of purchase, and only if they are in the same condition and weight as received. Please note that once an item has been delivered and is in the customer’s care, Oscar Market cannot be held responsible for any damage caused by transportation or weather.
All refunds are issued using the same payment method used during purchase, and the full paid amount, as shown on your receipt, will be refunded. If you prefer to exchange the product, you can choose another item of equal value
If you have any questions, our team is always here to support you. Just reach out to us via email at info@oscargrandstores.com, call us on 16991, or send us a message on WhatsApp at 01050403443. We’re happy to help and always ready to serve you better .
Thank you for choosing Oscar Grand Stores — your trust is our greatest reward.
